Effectiveness of Maintenance Policies for Cellular System Infrastructure Project

This study explores and proposes an effective maintenance policy to address, upgrade and ameliorate the problems of erratic and spontaneous breakdown of Global System for Mobile Communication (GSM) Cell Site transmission equipment. Survey technique through opinion research method was used to obtain primary data from the professionals and expert network providers and servicing companies. The instrument used for data collection and measurement was a well standardized questionnaire modeled in Likert- five point scale. Area and judgment sampling procedures were employed using South East and South-South political zones in the Niger Delta Region of Nigeria. The method of Multiple Comparison Test was used to analyse and assess the level of effectiveness on the existing maintenance policy options considered in the study. The result of the analysis establishes that there exists significant difference in the level of effectiveness of the maintenance policies. The predictive/condition-based maintenance policy ranks first and hence the most effective maintenance policy for abating excessive downtimes and, enhancement of quality and reliable network service delivery of the information system. The management of network service providers should therefore foster human capacity development in the area of predictive/condition based maintenance project management.