Knowledge Management Model of Staffs in Faculty of Education -Mahasarakham University

Knowledge Management (KM) is an important process of developing staff development organizations to efficiently achieve the goal, which must continuously operate Knowledge Management. Thus, the objectives of this research were 1) to study Knowledge Management before develop Knowledge Management Model of Staffs, 2) to develop Knowledge Management Model of Staffs, and 3) to investigate satisfaction with and success in Knowledge Management operation. The sample consisted of 40 staff s performing their work in Faculty of Education -Mahasarakham University. The research instruments used in this study were: observation , a recording form, a structured-interview form, and a scale on satisfaction with KM operation. The study results were presented by a descriptive analysis. The statistics used for analyzing the collected data were percentage, mean and standard deviation. The results of the study were as follows: 1. Before developing the KM model, each staff had different knowledge, abilities, working skills, and work experiences. The staff members individually developed themselves by seeking knowledge in various aspects. The limitedly shared learning among themselves. There was limitedly systematic transfer of knowledge. Information management within the agency was not yet systematic. There was no knowledge sharing or formal knowledge dissemination. 2. The Knowledge Management Model of Staffs in Faculty of Education -Mahasarakham University consisted of the following 9 activities: (1) making understanding, discussions, asking for cooperation with Associate Dean for Academic Affairs and Quality, (2) examining KM conditions in Faculty of Education before developing a model, (3) holding a meeting with the staffs to make understanding of KM, (4) determining a KM committee and KM performance groups, (5) determining visions, missions, strategies, and goals of KM, (6) making KM participatory action plans, (7) operating KM with an emphasis on these 5 activities: seeking knowledge, building knowledge, storing knowledge, sharing knowledge, and implementing knowledge; (8) summarizing and reporting on KM outcomes, and (9) disseminating KM works. In KM operation, the principles of methods used were participatory working, subgroup meeting, creation of learning sharing climate, KM together with work development, evaluating and improving during operating. Also, there were continuous KM operations in Items (7) and (9). 3. The outcomes of KM operation were: (1) There was a KM committee of Faculty of Education. The KM process was implemented in these 5 important activities: seeking knowledge, building knowledge, storing knowledge, sharing knowledge, and implementing knowledge, 2) every work performance group had KM, 3) every work performance group had the body of knowledge for use in work performance, 4) There was a KM center of Faculty to be used as a forum for sharing knowledge, a source of collection of body of knowledge, and information for developing work and staffs, and 5) The Faculty had a budget in supporting for sharing knowledge activities. 4. The staffs in every group showed their satisfaction with the KM process at a more level. Also, every group of the staffs agreed that the KM operation was successful at a high level. In conclusion, the developed KM model was an effective model. It should be used as a guideline model of other jobs in the future.