ROLE OF EMOTIONAL INTELLIGENCE IN CONSTRUCTION INDUSTRY: A REVIEW

In last two decades huge amount of researches have been done which have largely increased the knowledge about Emotional Intelligence (EI).These researches have shown that EI plays an important role in professional success and performance related to workplace. Several of organizations of various industries are accepting the importance of EI and training their employees to become more emotionally intelligent. It results in increasing performance and productivity. In Construction projects various professionals like clients, architect, contractors, subcontractors, suppliers, engineers etc. have to work together to achieve the organizational goals. Due to this complexity it becomes a challenging environment to organize the people in a better way so that the goals of the organization can be achieved. It requires a good interaction between the participants of the project by which the construction activities can be managed successfully. This clearly means that high level of emotional intelligence (EI) is necessary in participants of project. Many organizations are realizing that their employees should also have non-technical or soft skills like team work, leadership, communication and management. These all skills are the part of emotional intelligence (EI) and it has been found in various researches that high level of these skills results in better performance, management and success in various professions. This paper provides a better understanding of emotional intelligence and shows how it is related with the performance of construction project management. Literature on emotional intelligence is studied deeply and organized in such a way that it becomes easy for construction management authorities to understand emotional intelligence and its importance in the construction industry or construction management programs.