Evaluation Metrics for e-Government System and Services

Many e-Government services till date have been created based on the existing services and own understandings, rather than based on citizenâ?™s need and interests. Very little data is available about local government officials and citizenâ?™s want and need. The proposed study will analyze the use of IT and e-Governance practices, develop & document the conceptual model of e-Govt, define components, component attributes, and the component relationships for each model. The model will be based on the citizenâ?™s viewpoint which is expected to be quite different from a model based on a government agencyâ?™s viewpoint.