THE IMPACT OF TQM PHILOSOPHY FOR THE IMPROVEMENT OF LOGISTICS PROCESSES IN THE SUPPLY CHAINJournal: International Journal for Quality Research (Vol.11, No. 1)
Publication Date: 2017-03-30
Authors : Dominik Zimon;
Page : 3-16
Keywords : TQM; logistics; supply chain; quality; improvement;
The purpose of this publication is to characterize the philosophy of TQM guidelines and show how this implementation can improve logistics operations. The article is based on an analysis of the literature on the issues of quality in logistics. It is based upon an analysis of key publications on the definition, implementation and application of TQM in logistics. Moreover, the research process was conducted on the group of 31 of Polish and German entrepreneurs. The result of the work is to highlight the areas of logistics management in which the implementation of modern quality management systems can be crucial for joint development. The implementation of TQM philosophy promotes the integration of the supply chain, builds positive relationships with customers, improves the level of logistics customer service and develops logistics subsystems. You can also formulate a thesis that high quality products and logistics processes are the foundation of supply chain management strategies.
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Last modified: 2017-03-15 03:53:16