MANAGERS’ PERFORMANCE EVALUATION USING 360-DEGREE FEEDBACK METHOD (CASE STUDY: SYSTEM GROUP COMPANY)

Through the current research which aimed to evaluate the System Group Company’s managers’ performance by using 360 degree feedback method, some information have been gathered related to managers’ merit appraisal by using structured questionnaire (researcher-administered survey), from 3 points: self-assessment and evaluation of the managers under supervision of superior manager and evaluation of the superior managers. The stability of the questionnaire is 0/938 which was tested via The Cronbach's (alpha) coefficient. The questionnaire includes 72 questions and has designed to assess 7 main merits of managers: communication, planning, organizing, controlling, leadership, decision making and team work. The statistical population consists of 75 managers, 44 people were selected by systematic (random) sampling method. The data was collected through, at least, 23 under supervision managers, 16 middle managers and 5 superior managers involve the manager (who is evaluating). Testing the hypothesis which included 1 main hypothesis and 8 sub- hypotheses was conducted by using One Way Anova and LSD technique and the following results, whether prove or reject the hypothesis, achieved. Main hypothesis was: “there is no significant differentiation among “the self-assessment results” and “superior managers-evaluation results” and “middle managers- evaluation results” and “under supervision managers- evaluation results” in System Group Company.” (The hypothesis rejected at 95% and 99% level of the significance. The results of hypothesis testing show that the managers of the System Group Company had significantly evaluated their merits; in the other word, there is no differentiation among the superior managers’ viewpoints and the middle managers’ viewpoints and under supervision managers’ viewpoints.