An Assessment of Opportunities and Challenges of e-Government Implementation in Zimbabwean Cities: Case of Masvingo City

The growing adoption of eGovernment by countries worldwide is a testimony to its role as an effective tool for public service delivery. The paper examined the potential eGovernment opportunities available in the context of the Zimbabwean cities, challenges encountered in e-government implementation, as well as remedies to overcome implementation and adoption barriers. The analysis of opportunities and challenges was anchored on the Technology-Organization-Environment Theoretical Framework [20]. The findings of the study revealed that Zimbabwe is still lagging behind in utilizing information and communication technologies for delivering government services online, G2C, G2B, as well as G2G all included.