EFFECT OF EMPLOYEE EMPOWERMENT AND JOB CHARACTERISTICS TO ORGANIZATIONAL PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AT PT. KEMINDO INTERNASIONAL

This study aims to analyze the effect of employee empowerment and job characteristics on organizational performance through organizational citizenship behavior. Research conducted on employees of PT. Kemindo International. The sampling technique used a random sampling involving 92 employees. Data analysis using path analysis. The results showed that employee empowerment variables and job characteristics influence organizational performance through organizational citizenship behavior. The direct effect of empowerment on organizational performance is 0,621. While the influence of empowerment on employee performance through organizational citizenship behavior is 0,621 x 0,830 = 0,515. The total effect on this analysis is the direct influence plus the effect of 0,621 + 0,515 = 1,136. In this case, the direct influence is greater than the indirect effect so that it can be said that the variable of citizenship behavior of the organization is not as intervening variable.