Value Creation in Project Cargo Logistics: A Delphi Study

Project cargo logistics, with its idiosyncratic logistics processes and transportation of large, heavy and high-value cargoes, is a developing industry in Turkey. Value creation for project cargo transportation plays a critical role in gaining competitiveness in such a unique industry. Hence, the duties of related parties, the main value creation enablers, value creation outcomes and the barriers restricting such value creation should be explored. This paper sets out to provide an understanding on value creation concept of project cargo logistics. Its purpose is to identify the critical enablers of value creation as well as the main outcomes of value creation. An exploratory Delphi study with two rounds is employed. Key enablers include the partner-related and project cargo logistics operations-related dimensions. Critical outcomes have been classified as operational efficiency, service effectiveness and technology adoption/innovation. Findings can assist both operators and governmental bodies in aligning their services and procedures within the value creation perspective.