DESIGNING OF KEY PERFORMANCE INDICATORS FOR ASSESSING YES CAKE & BAKERY EMPLOYEE’S PERFORMANCE

The purpose of this study is to assess the performance of YES Cake & Bakery employees by designing a Key Performance Indicators (KPI). A series of structured observations and interviews were conducted with the owners and employees of YES Cake & Bakery. The analysis is based on human resource management topics such as job description and KPI. Performance management is a process undertaken to ensure that employee activities and outcomes conform to organizational goals. Through performance management, organizations can gain a competitive edge. To be able to design KPIs, companies need to have job descriptions for each employee. Since YES Cake & Bakery does not yet have a job description, the first step in designing a KPI system is to create a job description. This research is only conducted in one Small and Medium Business (SME) in the bakery industry. This research will show how to develop a performance evaluation system for SME employees by using KPI.