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Obstacles of Civil Service in Public Service Delivery in Nepal: E-Governance for Good Governance

Journal: International Journal of Computer Science and Mobile Computing - IJCSMC (Vol.8, No. 3)

Publication Date:

Authors : ;

Page : 269-274

Keywords : e- Governance; good governance; civil service; public service delivery; ICT tools;

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Electronic Governance (e-Governance) is all about providing effective and efficient internet service to the citizens in a cheap and best way. Civil service and the public service delivery is being essential since its establishment in the country but facing numerous obstacles in Nepal. The survey method is used in this study. The study claimed that e-governance is considered as a backbone of good governance which would help to maintain good governance in the nation. Without implementing e-governance, it is impossible to believe good governance. For developing effective e-governance implementation, there has been obstacles like Information Technology Act and Policy, not in government's priority, commitment of leadership, lack of sufficient budget, poor physical infrastructure, and aware of people on IT. The study concluded that implementing by making human resource planning, preparing clear standards for promotion, due use of reward and punishment, making work performance evaluation objective and scientific and making promotion, transfer neutral and transparent help for making public service delivery, smart, effective and efficient. Likewise, providing similar opportunity for studies, visit transparent and objective, and making public service delivery effective. The successful, efficient and effective civil service system of the country is in itself a harbinger of national peace, progress and prosperity.

Last modified: 2019-03-26 23:00:28