The Management of Human Talent as a Key Factor in Quality Processes under IATF 16949 Standard in a Company in the State of Tlaxcala

This research seeks to support the importance of managing human talent during the adoption of quality standards for the automotive industry established in the international standard IATF 16949 conducting an analysis in medium-sized company located in the State of Tlaxcala. The objective is creating strategies for the adoption of work practices that benefit productivity and the creation of quality culture in people inside the Company. The research process includes the review of the main approaches to quality in the world, the evolution of quality in Mexico and the application of quality standards in the automotive industry in the State of Tlaxcala. One of the research techniques used was observation, defined by Bernal (2010) as a scientific technique and a rigorous process that allows know directly the object of study and that also allows to describe and analyze real situations about the studied ones; in this case it was used to evaluate the leadership practices, the production process and the personality of the employees. On the other hand, work climate surveys were used to know and evaluate the relationships among the personnel, the previous audits carried out under the IATF 16949 standard were analyzed in search of areas of opportunity through the comparison between them. Some of the results obtained were, the little commitment of the people from the management towards the objectives of quality, low comprehension of the processes of quality within the organization, organizational culture not consolidated, little sense of identity and loyalty within the organization and a poor internal organization.