EMPOWERING ORGANISATIONAL KNOWLEDGE CREATION AND PERFORMANCE: A MODERATING FOCUS ON DYNAMIC CAPABILITY OF PROFESSIONAL AND TECHNOLOGY-DRIVEN FIRMS

This paper examined the role of dynamic capability as a moderator in explaining knowledge creation processes and performance of Professional and TechnologyDriven Firms. The role of four ontological dimensions (socialization, externalization, combination and internalization) of knowledge creation in a spiral model were explored. A total of 424 out of 450 members of the sampled firms participated, representing 94% response rate. The information was acquired through the use of an organized questionnaire while the participant targets include managers, administrators, supervisors, and other classes of employees who were entreated to honestly answer items in the questionnaire. The study evaluated construct test validity (measurement) and structural model to establish the factor structure and degree of relationship of a number of observed variables. Our results indicate that ability to creatively combine resources and competencies has significantly helped sampled firms to create new knowledge and improving such knowledge in offering greater value to satisfy customers' requirements and enhance performance outcomes.