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TQM Measured Students’ Satisfaction in the Jordanians’ Private University for Achieving Institutional Excellence

Journal: TEM JOURNAL - Technology, Education, Management, Informatics (Vol.8, No. 2)

Publication Date:

Authors : ;

Page : 409-416

Keywords : Total Quality Management (TQM); Participation; Development; Evaluation; Universities Excellence;

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In this study we aim to expand previous studies and the knowledge in this scope via deriving and examining aspects from Total Quality Management definitions as well as present a theoretical framework. A descriptive analysis and reliability statistics methods are employee to evaluate the theoretical framework. The scope of the research from private universities in Jordan comprised of 150 matched members (lecturers) and 200 about to graduate students from business faculty. A linear regression (one way) method has been adopted. The examinations of this study were motivated to support and understand the influence of Total Quality Management and institutions' excellence through our theoretical framework. Total Quality Management has been measured by (Participation, Development, and Evaluation). Results showed that the participation variable was the stronger influencer towards students' satisfaction.

Last modified: 2019-05-29 05:32:22