THE ORGANIZATIONAL COMMITMENT OF EMPLOYEES IN THE HOSPITALITY INDUSTRY IN BANGKOK

The purposes of this research were: 1) to study the level of organizational commitment of employees in the hospitality industry with the case study of the well-known hotels in Bangkok; 2) to find a difference in organizational commitment of employees classified by demographic profiles in the following areas: recognition in the goals and values of the organization, participation in organizational activities, inspiration to work for reaching organizational objectives, and willingness to maintain citizenship of the organization. The samples used in this study were 174 respondents. Descriptive statistics which consists of percentage, mean, and standard deviation was used in this study. Inferential statistics which consists of T-test, and One Way Analysis of Variance (ANOVA) was used to test hypotheses. The results of this study showed that, in overall, the organizational commitment of employees was at high level. In particular, inspiration to work for reaching organizational objectives had the highest mean value, followed by recognition in the goals and values of the organization, willingness to maintain citizenship of the organization, and participation in organizational activities respectively. For hypotheses testing classified by demographic profiles, the results showed that respondents with different ages, marital status, monthly income, and period of employment had difference in the overall organizational commitment at the statistical level of significance, but respondents with different gender, educational level, and position had no difference in the overall organizational commitment at the statistical level of significance.