QUALITY OF TRAINING AGAINST EMPLOYEE CAPABILITY IMPROVEMENT AT PT BANK BNI SYARIAH

This study aims to determine the quality of training on improving the capabilities of employees in PT Bank BNI Syariah. Along with the information technology development which is increasing and advanced, the bank considers that it is important for the industry to maintain, develop, and improve the skills of its employees. This activity is also one of the efforts in managing the talent that has been possessed by excellent performers in the industry. This research is qualitative with data collecting method in the form of observations and interviews of parties related to data containing elements of employee training in BNI Syariah. Some of the results of the pre-test and post-test conducted by the Human Resources Division stated that the training provided brought a considerable increase in the capabilities of BNI Syariah employees, while the results of interview stated that currently training is an effective effort in order to increase expertise, skills, and capabilities of employees. Some of the results of the pre-test and post-test were taken on a group of employees who worked as marketing assistants, had business targets and market analysis capabilities that were highly demanded to have is after training there are changes in problem solving and achieving targets in effective and efficient way.