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Journal: International Journal of Advanced Research (Vol.7, No. 10)

Publication Date:

Authors : ; ;

Page : 587-599

Keywords : Food Delivery Apps factors affecting customer satisfaction and perception.;

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Food Delivery Apps have broken into the conventional practices and have offered a convenient solution to the problem of busy work schedules not letting people go out for a delicious meal. The need and the rise of these apps have largely been driven by Millenials. While this transition from the conventional practices is largely based upon the customer satisfaction and the perception about these apps, there are several other factors that have to be taken into account for adoption of Food Delivery Apps. For this purpose, the paper attempts to assess multiple factors that affect the adoption of food delivery apps that have been analyzed individually solely on the basis of primary data collected by using a questionnaire survey. The paper examines the usage pattern of these apps on a weekly basis and helps us identify the most preferred app out of the many apps customers use for the same purpose. The study also talks about the amount a person generally spends on an average per week to order food at home. All the results have been expressed using different statistical tools using pie charts, bar diagrams etc. and hypothesis testing methods to extrapolate the results of the study.

Last modified: 2019-11-30 18:04:34