Design and Implementation of e-Government Systems for Public Administration

The use of information and communications technology (ICT) is increasing every day and organizations have to adopt their services with it. E-Government is one of the recent trends in using ICT in developed and developing countries which refers to the use of ICT by the governments to deliver online governmental services to the citizens as well as industries. This article explores the challenges and opportunities of information technology in governmental organizations and discusses the challenges of implementing e-Government in developing countries such as Afghanistan. Using e-Government, citizens are able to have access to the government services 24/7, which makes government services more transparent, decrease costs, higher quality, and more time-efficient. Therefore, the citizens have easier access to their services. In this article, the authors argue that the public administration processes have to be adopted with the new technologies to ensure reliability and transparency. The research was based on Herat Municipality organization which needed an information system to facilitate the process of property registration and tax payment for the citizens. Challenges and opportunities discussed and the best solution as an information system was provided.