Performance Assessment of a Land Freight Forwarder Company Using the Baldrige Excellence Framework Approach with Multiple Linear Regression (Case Study at PT. Galena Perkasa Sidoarjo)

Based on the financial statements for the past three years, shows the decline in performance and the weak competitiveness of PT. Galena Perkasa Sidoarjo. The decline in performance is dominated by internal factors rather than external factors. Internal factors include a variety of variables. Due to the suitability of the characteristics, this study uses a performance measurement tool based on the Baldrige Excellence Framework, which includes six independent variables (leadership, strategy, customers, measurement-analysis-management knowledge, workforce, and operations) and one dependent variable (performance). To determine the effect and significance of the Baldrige Excellence Framework independent variable on the dependent variable, on the survey results in the form of a questionnaire, this study uses multiple linear regression analysis.