An Empirical Study on the Commuters Satisfaction towards Service Quality Dimension with Reference to Chennai Metro Rail Limited

Commuters are the strength of any transport business which is to be preserved sensibly. All the members including CMRL (Chennai Metro Rail Limited) must be involved in providing quality services to the commuters which leads to commuter satisfaction and retention. Commuters are one of the participants of the business. In a modest scenario commuter's satisfaction becomes a top priority. The CMRL must regularly monitor and should improve the quality of services to provide better commuter's satisfaction. It is very much crucial for CMRL to find the factors which influence commuter's satisfaction and should endlessly monitor and nurture them. The research data is collected through a planned questionnaire with a sample size of 220 respondents. It helps to find out the factors related to Chennai Metro Rail Limited services which have an impact on commuter's satisfaction