A Review of Organisational Benefits Through the Use of Enterprise Content Management (ECM) System in Public Sector Organisations

This paper reviews the achievement of benefits through Enterprise Content Management (ECM) systems in public sector organisations. From the literature there are few benefits which deal with ECM benefits in organisations, especially in public sector. The main benefits have been anecdotal and not linked to a theoretical basis. In this paper a framework to classify these benefits is proposed and benefits identified in the literature are discussed and classified. The paper also proposes a more substantial framework through a comparison with benefits from enterprise resource planning systems (ERPs) and Knowledge Management systems (KMs) which are applicable to the ECM environment. From a practical perspective this research will be of value to public sector organisations as these organisations are making substantial investments in the implementation of ECM systems often without achieving the expected benefits. Thus, this study will enhance the understanding of achievements of benefits through ECM use in public sector organisations.