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An operational audit for a change model in the hospitality industry

Journal: International Journal of Business and Applied Social Science(IJBASS) (Vol.6, No. 4)

Publication Date:

Authors : ;

Page : 23-31

Keywords : operational audit; hospitality industry;

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Various models are adopted in the change process for a hotel group: Lewin's Force Field model, Handy's Shamrock structure, Hiatt change model, Classic Change Curve, Kotter's model, Gap Analysis model and McKinsey Seven “S” model. The change model aims to strengthen the hotel's profitability. Traditional orthodoxies are challenged, new paradigms of change and operational audits are implemented.

Last modified: 2020-05-05 04:44:49