AN APPLICATION OF THE TEAM PROCESS CAPABILITY MODEL TO TEAM RESILIENCE FACTORS

Team resilience has gained in importance as organizations increasingly operate in diverse and challenging environments. This paper will apply core concepts of team resilience to the team process capability model (presented at the 2018 International Joint Conference on Industrial Engineering and Operations Management Conference in Lisbon, Portugal) to provide an understanding of the factors influencing team resiliency. An overview of the team process capability model will be provided followed by an application of team resiliency concepts applicable to the team process capability model. This paper is aimed mainly towards managers seeking to better understand team resiliency however academics may find the framework proposed in this model useful in similar pursuits.