CUSTOMER SATISFACTION WITH PUBLIC TRANSPORT SERVICES IN THE CITY OF VIENNAJournal: Zbornik Veleučilišta u Rijeci - Journal of the Polytechnic of Rijeka (Vol.5, No. 1)
Publication Date: 2017-05-21
Authors : Marino Golob; Silvana Škorić; Martin Golob;
Page : 55-70
Keywords : public transport; services; customer satisfaction;
Public transport includes different types of services that enable the mobility of citizens and residents of cities, it includes buses, trains, subways, ferries, taxis and their variations. Public transport can have a very important and unique role in the system of public transport in a way that allows affordable mobility of citizens who are not drivers and offers an efficient way to travel in urban areas and often serves as a catalyst for more thoughtful and better management of public lands within the public transport infrastructure. This paper briefly outlines the public transport system of the city of Vienna. In today's modern cities, traffic is one of the biggest problems. Big cities are too burdened by traffic congestion, lack of parking space, polluted air, noise and conflict of motor vehicles and pedestrians. All of these problems in which traffic demand exceeds the traffic offer does not stand for public transport this European city provides to its citizens. City management and leading Transport Company Wiener Linien is making great efforts in the reduction of traffic congestion and traffic pollution. To encourage users to use public transport and reduce the use of cars, the city of Vienna offers the services of renting city bikes and using a large number of cycle routes, car sharing, etc. The aim of this paper is to investigate and determine customer satisfaction with public transport in the city of Vienna using questionnaire.
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