INFORMEDNESS OF COLLEGE STUDENTS AS BANK CUSTOMERSJournal: INTERNATIONAL JOURNAL OF RESEARCH -GRANTHAALAYAH (Vol.8, No. 6)
Publication Date: 2020-06-30
Authors : Gande Surya;
Page : 276-279
Keywords : Bank Customers; Dispute; Citizen Charter of Bank; Banking Ombudsman; Bank Statement; Interest on Deposits;
Banks are the institutions where most of the people put their hardearned money in. But do they really know about banks -their services, their terms and conditions, their tariff plans, their communications and the dispute resolution mechanisms? This study tried to find out this by, interviewing 100 young college-going bank customers. The surprising results of this study led to some suggestions which require immediate implementation.
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