User Satisfaction Analysis of Content Management System Application

Content Management System (CMS) is a system for manage advertisements displayed through electronic media such as TVs or monitors. PT Telkomsel uses CMS as a system to distribute advertising content to several customer service offices or GraPARI Telkomsel. This study aims to determine the level of satisfaction of CMS users at PT Telkomsel. The method used is PIECES which consists of Performance, Information and Data, Economics, Control and Security, Efficiency, and Service. The results showed that PT Telkomsel users were satisfied with the CMS application, but there were also some shortcomings of the CMS application so that the CMS application still n