The impact of the implantation of e-BAÚ platform for commercial licensing in Nampula

This study analyses the impact of the implementation ofe-BAÚ platform for commercial licensing at the One-Stop Shop located in Nampula, Mozambique, in the period of 2014-2018. The e-BAÚ was introduced in 2014 as a result of the Mozambican Public Administration Reform and the improvement of the National Informatics Policy. In order to achieve the objective of this study, the following question was defined: to what extent does the implementation of the Electronic One-Stop Shop contribute to the improvement in the provision of public services? Methodologically, the study is document based with a qualitative nature and it involved six interviewees and it used the thematic content analysis technique for data analysis. The obtained results indicate that the implementation of the e-BAÚ allowed the principles of speed, debureaucratization, flexibility in commercial licensing processes to be achieved, in addition to support revenue generating for the State Treasury. Despite these advances, it is understood that the e-BAÚ still requires the creation of a quality platform that has interoperability capacity with other sectors and institutions of the State or the private sector that are part of the commercial licensing process and that has the capacity to detect false and expired documents avoiding fraud and errors.