DEVELOPMENT OF E-GOVERNMENT AND DIGITAL GOVERNMENT AT DIFFERENT LEVELS OF MANAGEMENT PRACTICE

Innovative solutions in the public sector improve the efficiency and quality of egovernment services, promote rapid interaction between the public and private sectors. Innovative solutions are implemented by integrating technologies into the public sector. The success rate of integration of websites and mobile applications depends on the simplicity and effectiveness of their use by citizens. The basic point of technology efficiency is usability, which has been assessed in this study on the basis of respondents' questionnaires about the usability of the mobile application “Action”. The results indicate the importance of the criteria that ensure the usability of the Application: Visibility (V), Match between system and the real world (MR), User control and freedom (F), Consistency and Standards (CS), Error prevention (EP), Recognition (R), Flexibility and efficiency of use (FE), Aesthetic and minimalist design (AM), Help users recognize, diagnose, and recover from errors (HU) та Help and documentation (H)