EFFECT OF PERCEIVED ORGANIZATIONAL SUPPORT, QUALITY OF WORK-LIFE AND EMPLOYEE ENGAGEMENT ON EMPLOYEE PERFORMANCE

Focusing on employee performance is still necessitated concerning to perceived organizational support, quality of work life and employee engagement. The management of human resources is now needed as an organization's strategy to deal with competition challenges. The purpose of this study is to determine the effect of perceived organizational support, quality of work-life and employee engagement on employee performance in units that gained the best value in terms of monitoring the integrity and tidiness of documents in one public institution. The approach used in this study is a quantitative approach. Data collection techniques were carried out by survey method through questionnaires to a total sampling of 104 employees where the number of questionnaires returned was 100 questionnaires. Data analysis techniques in this study used descriptive and inferential analysis using SMARTPLS3. The results of this study reveal that in the unit the influence of perceived organizational support and employee engagement did not significantly correlate with employee performance but correlated significantly with employee engagement. Furthermore, the findings present that employee engagement has a direct effect on employee performance. While organizational support and quality of work life have relationship to employee performance mediated by employee engagement