MODELLING BUSINESS PROCESSES BASED ON LOGISTICS CONCEPTS AND QUALITY MANAGEMENT SYSTEM PRINCIPLES

In the article, the authors considered the theoretical and methodological foundations of modelling business processes, namely business processes of an enterprise (including business processes in logistics), modern logistics concepts, as well as the principles of a quality management system. The theoretical and methodological study made it possible to form a research methodology, conduct an experiment on the example of a transport and logistics business process, and also propose a business process model based on logistics concepts and principles of a quality management system. With minimal adaptation, this model can be used for all business processes of business entities