MILLENNIALS IN THE IT/ITES: A STUDY OF EMPLOYEE ENGAGEMENT DRIVERS

VUCA (Volatile, Uncertain, Compound and Ambiguous) environment have become the order of the day, so much so that they have become acknowledged by the terms like “perpetual crisis” in leading industry and business circles. This is essentially a signal by top industry professionals to its employees unanimously that should see the VUCA world as a permanent condition. Against the backdrop of this context, talent management is giving sleepless nights to top HR professionals. Coupled with the VUCA world, the forces of glocal market, talent divergence and gig economy has created an ensnarling talent crunch for organizations. The practitioner's domain is ripe with papers on human capital management and employee engagement, but in spite of this there seems to be a troubling absence of lucidity around the definition, and the scope for the terms talent and employee engagement. Understanding the difficulty of today's times coupled with the acceptance of start- up culture, there is a crucial requirement to capture, develop and leverage the strengths of Millennials (Gen Y) to the advantage of the organization by way of impactful human capital management practices, which would result to their improvised management. The current context also essentiates understanding of engagement drivers keeping into focus Millennials. The following research study sought to explore and investigate the associations of employee engagement factors with employee engagement. Millennials individuals with birth years between 1980–2000 recruited with Information Technology and Information System enabled services sector of Poona, National Capital Region, Gurgaon, Bangalore, Ahmedabad were considered for the same. The replies were entertained from Millennials employees with work experience of one year and above