EXAMINING EMPLOYEE RELATIONSHIP MANAGEMENT AND EMPLOYEE PERFORMANCE THROUGH REWARD: EVIDENCE FROM NIGERIA

Employees relationship management is a comprehensive approach that reflects a delicate balance in the development, recognition of human capital and interaction in the organization. Today, employee relationship management (ERM) has become important for gaining competitive advantage and improving performance. Hence the reward system is practice put in place to achieve favourable outcomes or consequences. The existence of these connections in the theoretical discussions led to the study of the connection between employee relationship management mechanisms and employee performance, with reward as a contributory factor in the organization. Data for the study were obtained using questionnaire survey method. Two hundred and twenty-two (222) employees of organizations in the telecommunications segment were selected as the statistical sample and two hundred and ten (210) responded to the questionnaire questions. Outcomes of the data analyses revealed that reward moderates the relationship between ERM component and employee's performance in the telecommunications sector in Nigeria. The study contributes to the literature on ERM, particularly on the association between ERM, rewards and its contribution to employee performance in the telecommunications subdivision in Nigeria.