CUSTOMER SATISFACTION AND SERVICE QUALITY IN ENGINEERING SECTOR

Internet use is widespread and people use that as a comfort outlet. Citizens still work remotely for their earnings; internet these have made it all easy for us to order and have things at our house. The purpose of this paper is to define the role of customer satisfaction as a mediator between the consistency of the product and online transactions. A quantitative sample method has been chosen for this analysis. The research population is assigned to the workers of PECO (Pakistan Engineering Company Limited) Pak Engineering. And a 5-point Like Scale framework was designed for data gathering. For this research, only ten engineers, including six men and four women, who had encountered online shopping were chosen and a basic random sampling technique was applied. Review of sentences, gender-based review, reliability analysis and association analysis is conducted in four ways. State-of-sight analysis was performed by calculating the standard deviation and sexuality analysis was performed on the basis of a proportion of genders. The findings indicated a favorable reaction to service efficiency by consumers (engineers). They were pleased with the quality of their online service and responded favorably to the use of online services