A QUALITATIVE INQUIRY ON DETERMINANTS OF EMPLOYEE SATISFACTION: EVIDENCE FROM IT FIRMS

The advancement in job profiles has brought several key elements that impact the satisfaction of employees. The dynamic nature of job further complicates the satisfaction which hinders the long-term human resource (HR) strategy to attract and retain talented workforce. Employee satisfaction is a continuous process which demands deeper exploration due to the changing nature of firms and job profile. This study aims to advance knowledge of employee satisfaction by investigating the factors influencing the employee satisfaction in Indian IT firms. In depth interviews were conducted in three IT firms (TCS, Infosys and Wipro) from 34 respondents across India. An interpretive approach through open and axial coding was performed to form the categories. Thematic analysis offered four categories of employee's job satisfaction: organizational culture, career trajectory, work life balance and compensation. The study contributes to the theory and practice of human resource management