QUALITY MANAGEMENT SYSTEM AND ORGANIZATIONAL PERFORMANCE: AN EVIDENCE FROM MANUFACTURING SECTORS

The manufacturing sector has become the third most prominent segment of Pakistani economy due to its continuous improvement in performance through implementation of the quality management system (QMS). The purpose of this paper is to explore the impact of QMS on the performance of manufacturing concerns of Pakistan. Data was collected from randomly selected employees from the top and middle management through questionnaire survey to check the implementation process and effectiveness of QMS. Results showed that sample companies strictly following the guidelines of ISO standards to enhance their performance. The manufacturing organizations are very much concerned about their performance, so they are continuously improving their product quality. They are maintaining proper evaluation, monitoring and measurement process systems. Customer's needs and perceptions are also considered by an adequate feedback system, proper audits, and management reviews.