STUDENTS PERCEPTIONS OF STUDENT SUPPORT SERVICES (SSS) IN A STATE UNIVERSITY

While the university has dedicated considerable resources to student support services development, no comprehensive study offers knowledge about its availability, delivery, and effectiveness as perceived by the students. This study aims to provide information on student support services effectiveness as perceived by the 300 randomly selected students. Satisfaction level of students toward library services, internet and computer laboratory services, examination and test administration, and curriculum and content delivery were determined. Results revealed that most students are satisfied with library services, examination and test administration, and curriculum and content delivery of the university. However, they were demotivated about the internet and computer laboratory services. Its implication to policymakers and administrations is to provide more volition to enabling support services to benefit students welfare. The researchers recommend that the administration conduct an annual support services assessment to ensure that the current services effectively address the students needs and concerns. Moreover, the researchers recommend conducting a rigorous study on student support services to establish the results integrity and reliability. Using mixed-method research design and the inclusion of other support services areas will shed more light on its effectiveness.