USER SATISFACTION OF PUBLIC LIBRARIES: A STUDY WITH SPECIAL REFERENCE TO CHENNAIJournal: International Journal of Advanced Research in Engineering and Technology (IJARET) (Vol.11, No. 12)
Publication Date: 2020-12-31
Authors : C. Kasimani N. Rajendran;
Page : 930-938
Keywords : Chennai; Chennai Public Libraries. Public Library; User Satisfaction; User Study.;
The Public Library concept consists of four components such as first the lending of study materials for the reference purposes, secondly public funds from the tax or cess on local or national basis, and the third one is service to public with free of cost, finally making available right library resources to access. The public library changed from traditional to modern and its service by automation. The primary data collected from the selected public libraries in Chennai and secondary data collected peer-reviewed journal, books, conferences etc. The sample size out of 1500 respondents 1237 questionnaire were received back resulting in response rate 82.45 (1235/1500*100) percent. The findings of the survey reveal useful facts about User Satisfaction of Public Libraries: A Study with special reference to Chennai. The analysis of data helps the Chi square test and standard Division to use this study. This study also working the SPSS 20 software for data analysis. The majority (28..5%) of respondents point to their opinion to highly satisfied of Chennai Public libraries resources and services.
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