Presenting a Framework of Re-engineering Methodology for Organizational Diagnosis and Process Improvement (Case Study: Industrial Estate Company of Kurdistan)

Nowadays organizations encounter serious challenges such as drastically changes in business environments, increasing competitions, as well as expanding markets and different needs of customers, it seems that having a deep conception of the current processes of organizations and enhance them is a must for both service and production companies to survive in such competitive and complex environment. One of the modern approaches for improving organizational processes is business process reengineering. In this study, the current condition of Industrial Estates Company of Kurdistan (IECK) has been studied and the key processes of IECK concerning the industrial units have been determined. Then, the problems related to implementation of these processes have been identified through the comments of experts of the organization and industrial units which are settled in Industrial Estates, in addition to investigating the operation of these processes. Afterwards, those processes which have invoked the most dissatisfaction in customers or industry holders have been evaluated through business process re-engineering (BPR) methodology; subsequently, some improvement methods have been proposed to remove, modify, review, and change these processes.