Study and Analysis of Online Comment Data Mining and Kano Model Research

The foundation of this study is based on the Kano model. This model was initially used by making a questionnaire survey. But now a days due to vast amount of data and opinions available via the internet on the World Wide Web the model can be changed. In this study data from an e commerce site has been collected and has undergone preprocessing, sentiment analysis and then Kano evaluation to understand how to satisfy a customer. The use of the said model overcomes the disadvantages of the sentiment analysis. In this study a combination of sentiment analysis and Kano model has been done on online comment data giving us picture of how to discover the demands of a customer and also how to satisfy him. Nilza Angmo | Er. Vandana "Study and Analysis of Online Comment Data Mining and Kano Model Research" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2 , February 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38528.pdf Paper Url: https://www.ijtsrd.com/engineering/computer-engineering/38528/study-and-analysis-of-online-comment-data-mining-and-kano-model-research/nilza-angmo