Research on Satisfaction Factors of Referral Reimbursement for College Students in Beijing under the Background of Free Medical Care

The public free medical system is an important component of medical security system in China. It also plays an important role. Through research, it is found that college students, as one of the service targets of the public free medical system, reacted strongly to the problem of referral and reimbursement after receiving relevant services under the system. In order to analyze the influencing factors of college students' satisfaction of referral and reimbursement in the context of public medical care, the paper took Beijing college students as an example, and sorted out the problems that affect the satisfaction of college students by conducting in depth interviews with nearly 50 Beijing college students who have experienced referral and reimbursement. It is found that all problems we received could be divided into three parts the service process of referral reimbursement, the service quality of referral reimbursement, and the related feedback mechanism. First, based on the interview content, the Kano model was used to design the satisfaction questionnaire. Secondly, the questionnaire survey was conducted with 930 university students as sample in Beijing. Then, the data analysis of 709 valid questionnaires was carried out with Kano model. Thirdly, every category of each influencing factor were summarized after the calculation of the various influencing factors of the three parts of the issues. Finally, some put forward targeted opinions and comments were put forward on each type of influencing factor. Yanuan Wang | Hao Qu | Yifan Sun | Xinrui Xu | Yikai Fan "Research on Satisfaction Factors of Referral Reimbursement for College Students in Beijing under the Background of Free Medical Care" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2 , February 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38574.pdf Paper Url: https://www.ijtsrd.com/medicine/other/38574/research-on-satisfaction-factors-of-referral-reimbursement-for-college-students-in-beijing-under-the-background-of-free-medical-care/yanuan-wang