Determining the Quality of Hotel Employees

The employees of any organization are an essential resource because they help execute the task and actively shape and create the institution's reputation. Similarly, in the hotel industry, they are perhaps the most important resource. Therefore, we need to understand the variables that shape and enhance the quality of a hotel employee. This paper will look at the work and non-work-related variables that affect the quality of an employee. Along with this, we have also conducted a sample survey to understand the consensus about those variables and their interplay with the quality of the employees. Communication skills and responsiveness came up as the supreme skill for a good hotel employee during the survey.