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Relationship of Pharmacy Installation Drug Management towards the Quality of Health Services and its Impact on the Performance of XYZ Hospital

Journal: International Journal of Science and Research (IJSR) (Vol.9, No. 9)

Publication Date:

Authors : ; ; ;

Page : 707-709

Keywords : Drug management; quality of health services; performanceellent;

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The implementation of Jaminan Kesehatan Nasional (JKN, National Health Insurance) program has increased drug demand. However, a lack of inventory is known to have caused drug stock-out that affected hospital performance. In this descriptive analytic study a cross sectional approach was used and 100 patients were taken as a random sample. Primary data were obtained through structured questionnaire interviews and analyzed using multiple logistic regression tests. In general, the results of the study showed: 36.8% of respondents thought that the quality of PengelolaanObat was not good, 36.0% were doubtful about the quality of health services, and 41.0% agreed that the performance of XYZ District Hospital was good. Pearson's correlation test results showed there was a relationship between PengelolaanObat and service quality (p less than0.05, 95% CI) with procurement as the most dominant indicator (B = 1.343). In addition, there is a relationship between service quality and performance (p less than0.05, 95% CI), with physical evidence as the most dominant indicator (B = 1.299) and between PengelolaanObat and performance (p less than0.05, 95% CI), with internal business (B = 1, 239) and customers (B = 1, 012) as the most dominant factor.

Last modified: 2021-06-28 17:11:32