Relationship of Pharmacy Installation Drug Management towards the Quality of Health Services and its Impact on the Performance of XYZ Hospital

The implementation of Jaminan Kesehatan Nasional (JKN, National Health Insurance) program has increased drug demand. However, a lack of inventory is known to have caused drug stock-out that affected hospital performance. In this descriptive analytic study a cross sectional approach was used and 100 patients were taken as a random sample. Primary data were obtained through structured questionnaire interviews and analyzed using multiple logistic regression tests. In general, the results of the study showed: 36.8% of respondents thought that the quality of PengelolaanObat was not good, 36.0% were doubtful about the quality of health services, and 41.0% agreed that the performance of XYZ District Hospital was good. Pearson's correlation test results showed there was a relationship between PengelolaanObat and service quality (p less than0.05, 95% CI) with procurement as the most dominant indicator (B = 1.343). In addition, there is a relationship between service quality and performance (p less than0.05, 95% CI), with physical evidence as the most dominant indicator (B = 1.299) and between PengelolaanObat and performance (p less than0.05, 95% CI), with internal business (B = 1, 239) and customers (B = 1, 012) as the most dominant factor.