Women Conforming to Quality of Work Life in the BPO Sector - An Exploratory Study

Astonishingly in the recent years, the BPO sector has shown a tremendous rise in terms of the women folk being employed. Working in shifts, meeting the demands of the clients and accepting the pressurizing deadlines are some of the features of the BPO industry. Despite these short comings the BPO sector has conformed to the Government authorities who have laid down special rules to ensure the basic safety of women working which will been regularly scrutinized. Considering the above stated points in view the present study has been undertaken to understand how the women working the BPO sector are able to maintain work life balance. The objective of the study is to assess the quality of work life and observe if there is any difference among women BPO employees who are a part of any sports club or an activity group and those who are not. The sample consisted of 60 women BPO employees (30 women who are a part of any sports club or an activity group and 30 women who are not a part of any sports club or an activity group). The age range of the subjects is between 21-28 years. The exploratory design was adopted. Quality of Work-Life Scale, a standardized questionnaire developed by Santhosh Dhar, Upinder Dhar, Rishu Roy (2005) was administered to each of the sample. The results of an independent t statistics indicated that there is a significant difference in the quality of work life of women BPO employees who are a part of any sports club or an activity group and those who are not.