Digital Users Perception on Digital Banking Frauds - A Study with Special Reference to Selected Digital Banking Services

Digital banking adoption has been increased in very recent years among the users in Indian banking sectors. The growth of digital gadgets, the spread of speedy net services and the inclination of bankers themselves to encourage the users to go for digital related banking services have paved the way for the speed diffusion of banking services through digital modes. Digital banking normally comprises the banking activities among the customers away from physical transaction to machine based interaction through Automated Teller Machines, internet, telebanking and mobile banking. The longitudinal penetration of digital banking services and simultaneously also elevate digital related frauds through fraudsters. The digital frauds in banking industry happens in customer database stealing, electronic money transfer issues, creation of duplicate websites on the name of customers transaction bank and frauds on credit as well as debit cards. This paper attempts to address the perception of digital customers view on digital frauds and its impact on their trust of digital banking services. The digital customers of selected banks were approached with structured questionnaire which covers the aspects of digital frauds on banking and the status of customer trust.