Patient Safety Implementation Model at Datoe Binangkang Hospital, Kotamobagu, North Sulawesi (Case Study in the Operating Room)

This research is located in Datoe Binangkang Hospital, North Sulawesi. This study aims to develop a model in the management of patient safety at Datoe Binangkang Hospital. As the only hospital in Kotamobagu, Datoe Binangkan Hospital has the opportunity to compete and develop in Kotamobagu as an international standard hospital. The research method used is a descriptive method with a qualitative approach. This study found that the model of the implementation of patient safety that was not maximal which occurred in Datoe Binangkang Hospital was caused by several factors including facilities and infrastructure, teamwork and communication that were not good. The weakness of the previous model is that there is often misinformation and the absence of complaints that occur because of not implementing patient safety properly. The results of this research SWOT analysis show that the discovery of weaknesses and strengths from the interview results in creating a flow for patient implementation that promotes good communication and teamwork. Through training and the clearer communication of incident reporting communication and responsive systems from both management and medical teams, it is expected that the safety of patients in Datoe Binangkang Hospital, especially the surgical room will be better.