Evaluation of Quality Improvement Program at Primary Health Care Centers in Baghdad City

A descriptive evaluation study is conducted to determine the impact of quality improvement program upon staff nurses' performance at primary health care centers in Baghdad City from March 6th2017 to September 6th 2017. A purposive nonprobability sample of (5) model primary health centers, which are distributed in (3) primary health sectors according to their catchment map, is selected. The sample of the study is also included (100) consumers, (5) primary health care centers' managers and (30) quality team members. Data are collected through the use of the study questionnaires and the interview technique as means of data collection. The data collection lasts from April 1st 2017 to September 20th 2017. The results of the study indicate that The overall evaluation of the quality improvement of the primary health care services has indicated that it is fair and The outcome has major impact upon staff nurses' performance and the structure has an impact upon nurses' performance but the process has no impact upon nurses' performance.