The Relationship between the Rights of Citizens and Municipal Services in Small TownsJournal: International Journal of Science and Research (IJSR) (Vol.2, No. 7)
Publication Date: 2013-07-05
Authors : Sajjad Ehrami;
Page : 14-17
Keywords : Rights of Citizens - Citizens Satisfaction - Performance Evaluation - Municipal Services;
One aspect of development is the concept of citizenship rights, the birth of the Roman law, and until recent years, there has been a change. European and American citizenship rights are a subset of Political Science (Political science). And more concerning the rights of citizens to participate in the affairs of the country and its different dimensions whose approach to political rights and the rights of the public and in this respect assessment of municipal performance and the services that provide, has objective and subjective dimensions, can be formed Objectively, and measure the quality of services based on their performance relative to external standards of municipality And the subjective feelings of the people and their satisfaction toward city services, the quality of the municipality's performance. The main objective of this study was to measure citizen satisfaction of the city council and the factors affecting its performance Oshnoyeh. This is the method using a questionnaire survey. The results indicate that a general satisfaction level of citizens toward the performance of municipality of Oshnoyeh is low. But the social characteristics of the respondents such as gender, age, education indicate that there is a significant difference between variables.
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