The Practice of Outsourcing and Service Delivery: A Case Study of Colline Hotel Mukono ? Uganda

Outsourcing has taken centre stage in realizing cost savings, quality management and efficiency among organizations [7], [13], and [18]. However, this has been contested by scholars like, [14] and [20] who confine outsourcing benefits to the cost element only. This study therefore, reexamines the effects of outsourcing as a practice on service delivery with focus on Colline Hotel Mukono-Uganda as a case. Specifically, the study assesses, (1) the motives for outsourcing at Colline Hotel Mukono, (2) the outsourcing process, (3) the contribution of outsourcing, and lastly, (4) the challenges of outsourcing at Colline Hotel Mukono. A cross-sectional research design was employed in the study, which majorly used qualitative methods of data collection and analysis. Findings indicated a positive effect between the practice of outsourcing and service delivery at Colline Hotel Mukono. The researchers therefore recommend that companies embrace the outsourcing practice in order to leverage service delivery.