Orthodontic Patient Satisfaction Analysis on Service and Quality in Private Dental College

Background A major component of quality of health care is patient satisfaction. Patient satisfaction is multifaceted and a very challenging outcome to define. Patient expectations of care and attitudes greatly contribute to the satisfaction, other psychosocial factors, including facilities and treatments services are also known to contribute to the various patient satisfaction levels. Aim To measure patient satisfaction about facilities, services and treatments offered by a dental hospital in India. Materials and Methods Self administrated questionnaire was distributed to outpatients reporting to the dental hospital for treatment. The questionnaire consisted of 4 questions that included information about their satisfaction with the facilities, services and treatment received in the hospital. Results About 75 % of patients felt that the cost of dental hygiene services were reasonable, 85 % of the patients were satisfied with the cleanliness of the clinic area, 80 % of the patients said that it was easy to make an appointment, 85 % of patients felt that the dentist was professional, courteous and polite. Conclusion The majority of the patients were satisfied with the facilities, services and treatment received at hospital except for facilities such as water supply and scheduling appointments with patient convenience.