QUALITY ATTRIBUTES FOR A GOOD CHATBOT: A LITERATURE REVIEW

A chatbot is an application that is widely used in diverse industries nowadays. The application makes used of human natural language to interact with the user in order to carry out any designated task. It started with an experiment conducted by Alan Turing which was named as Turing Test in the 1950s that has contributed to the evolution of technology into personal intelligence assistance. Siri, Cortana, and other services are the product of the evolution that was created with the aim to induce user satisfaction while completing the desired task. Various features of Chatbot have been introduced to support the functionality and purpose of the application. Availability, functionality, ethics, personality, and appearance of the interfaces are among of the features favored by the end-user. Thus, this paper aims to records all features available and making a summary based on past researches conducted. The outcome will be reflected as a guideline to develop a new improved Chatbot